I recently called and cancelled my service with ADT. I had signed a three-year contract but was informed by the sales rep that there was a 30-day cancellation policy. I remember asking specifically because when I moved in, I intended to stay in the apartment for only one year. Now I am being told that I will have to pay the balance of the two-year service if the new tenants do not sign on with ADT. This would be about $630. So far ADT has been inflexible on this, even though the sales rep specifically told me about the 30-day cancellation policy.

I write this to inform people who are considering service with ADT. Luckily I realise that I am not the only one; many other people have been similarly treated by ADT and they share their experiences here.

If ADT does stay firm and demand that I pay the $630, I will be filing a complaint with the Better Business Bureau.

If you have had similar experiences with ADT, I urge you to do the same. For the United States click here. For Canada click here.

Update: ADT agreed to make me pay only $200; while this is still not optimal, I'm moving and I don't want to hassle with a lawyer in the week before I leave. I do recommend that people sign up with ADT request only a one-year at a time contract (or something that ends at the same time as the lease.)